Privacy Policy

Probert Auto respects your privacy and aims to process personal information in accordance with applicable South African privacy law, including the Protection of Personal Information Act, 4 of 2013 ("POPIA"), where applicable.

1. Responsible Party

For purposes of personal information processed in connection with this website and our workshop services, the responsible party is:

Probert Auto
126 Birch Road
Benoni AH
Benoni, Gauteng, 1501
South Africa

Email: sales@probertauto.co.za
Phone / WhatsApp: 064 538 1217

Privacy and personal-information enquiries may be directed to us using these contact details.

2. Information We May Collect

When you contact us, request a quote or book work, we may collect information such as your name, phone number, email address, vehicle make and model, registration number, service or repair requirements, messages you send us and related workshop records.

Our hosting provider and website server may also record technical information such as IP address, browser type, requested pages, date/time and security logs as part of normal website operation.

3. Why We Use Personal Information

• To respond to enquiries and quote requests.
• To arrange bookings, repairs and workshop communication.
• To prepare quotations, job records and invoices.
• To communicate about the condition, progress or collection of a vehicle.
• To keep legally or operationally necessary business records.
• To administer warranties and deal with queries or disputes.
• To protect the website, prevent abuse and investigate security issues.
• To comply with applicable legal and regulatory obligations.

We process personal information only where there is an appropriate lawful basis for doing so under applicable law.

4. Providing Your Information

Providing personal information through our website enquiry form is generally voluntary. However, certain information may be necessary for us to respond to your enquiry, prepare a quotation, arrange a booking or provide workshop services.

If necessary information is not supplied, we may be unable to respond fully to the request or provide the requested service.

Where information must be collected or retained because of a legal or regulatory requirement, we will process it as required by applicable law.

5. Sharing of Information

We do not sell personal information.

Information may be shared with service providers, professional advisers, suppliers or other parties where reasonably necessary to provide the requested service, operate our systems, obtain parts, process business records, protect our legitimate interests or comply with legal obligations.

We aim to limit information shared to what is reasonably necessary for the relevant purpose.

6. Website Enquiry Form

Information submitted through the website contact form is sent to Probert Auto so that we can respond to the enquiry.

Submitting an enquiry does not by itself confirm a workshop booking, quotation acceptance or appointment.

7. Cookies & Similar Technologies

The current Probert Auto website does not intentionally use advertising or behavioural-tracking cookies.

Basic server, security, hosting or website technologies may nevertheless process technical information necessary to deliver, operate and protect the website.

If analytics, advertising or other tracking technologies are introduced in future, this policy and any required cookie notices or consent mechanisms should be updated accordingly.

8. Cross-Border Processing

Some website, email, hosting, cloud or technology service providers may process or store information outside South Africa.

Where personal information is transferred outside South Africa, Probert Auto will seek to ensure that the transfer is handled in accordance with applicable requirements under POPIA.

9. Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including workshop operations, accounting and tax records, dispute handling, warranty administration, security purposes and compliance with legal obligations.

Information that is no longer reasonably required will be deleted, destroyed or de-identified where appropriate and subject to applicable law.

10. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Although reasonable safeguards are used, no internet, website or email system can be guaranteed to be completely secure.

11. Your Choices & Rights

Subject to POPIA and other applicable law, you may have the right to:

• Ask whether we hold personal information about you.
• Request access to personal information we hold about you.
• Request correction or updating of inaccurate information.
• Object to certain processing where permitted by law.
• Request deletion or destruction of information where there is no lawful reason for us to retain it.
• Withdraw consent where processing is based on consent, subject to applicable legal requirements.

Requests may be sent to sales@probertauto.co.za.

We may need to verify your identity before providing access to, correcting or deleting personal information.

12. Privacy Queries & Complaints

For privacy or personal-information queries, requests or complaints, contact:

Probert Auto
Email: sales@probertauto.co.za
Phone / WhatsApp: 064 538 1217
Address: 126 Birch Road, Benoni AH, Benoni, Gauteng, 1501

If you believe your personal information has been processed unlawfully and the matter cannot be resolved with Probert Auto, you may lodge a complaint with the Information Regulator (South Africa) in accordance with its applicable procedures.

13. Updates to This Policy

This policy may be updated when our website, business processes, service providers or legal obligations change.

The version published on this page is the current website version.